Account
Request account deletion
This page explains how to request deletion of your account and the data tied to it, and what the request does not cover.
A subscription is cancelled from subscription settings in your device's store, where the purchase was made.
If you send a deletion request without cancelling, the store may keep renewing. Cancel first, then send the request.
The steps
Three steps, in this order.
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Cancel your subscription first
From your device's store, if you have an active subscription.
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Send the deletion request
Through the approved channel, from the email tied to your account.
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Complete verification
We confirm account ownership in a separate step before acting on the request.
Send the request
The request is reviewed before anything is deleted. Typing an email into a field does not delete an account.
No official channel for receiving deletion requests has been approved, and we will not show a form implying the request will be received.
We never delete an account based on an email typed into a public page, and we never ask for your password in any request.
When the channel is approved it will be published here along with the verification steps and the approved processing time.
A receipt message means the request arrived, not that deletion has finished.
Which data is deleted, which is retained, and how long processing takes all follow the approved privacy policy, and will be published here once approved.