Account
Request account deletion
This page explains how to request deletion of your account and the data tied to it, and what the request does not cover.
Deleting your account does not cancel your subscription
A subscription is cancelled from subscription settings in your device's store, where the purchase was made.
If you send a deletion request without cancelling, the store may keep renewing. Cancel first, then send the request.
The steps
Three steps, in this order.
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Cancel your subscription first
From your device's store, if you have an active subscription.
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Send the deletion request
Through the approved channel, from the email tied to your account.
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Complete verification
We confirm account ownership in a separate step before acting on the request.
Send the request
The request is reviewed before anything is deleted. Typing an email into a field does not delete an account.
What happens after you send
A receipt message means the request arrived, not that deletion has finished.
Which data is deleted and which is retained follows the retention section of the privacy policy.